Hans LangeThe biggest myth in digital marketing is that automation kills authenticity.
Hans LangeYour best customers didn't leave because of your prices. They didn't leave because a competitor had better features. They left because of a series of small, seemingly insignificant customer experience failures that accumulated over time until the relationship became more frustrating than valuable.
Hans LangeHere's a sobering truth that most business owners discover too late: that friendly customer service team you're so proud of might be quietly draining your profits faster than a leaky bucket drains water.
Hans LangePeak booking times for capacity planning Customer lifetime value impact Referral generation from satisfied customers Seasonal trends and demand patterns Marketing channel effectiveness analysis