MOLA — News & Updates
MOLA 2025

AI reception updates for service businesses.

News, practical ideas, and product updates for businesses using Rachel to answer calls, capture leads, book services, and follow up automatically.

Featured update

Rachel is built for the moments your team cannot answer.

Most service businesses do not lose customers because their service is bad. They lose customers in the small gaps: after hours, during jobs, at lunch, on weekends, or when three people call at once. Rachel closes those gaps with voice, chat, SMS, booking, and follow-up.

The current offer keeps the first month simple: start for just $1, then continue on Standard or Advanced month-to-month.

See pricing
Guide

What to train your AI receptionist on first

Start with opening hours, services, prices, booking rules, escalation rules, and the exact tone you want customers to hear. Good training makes Rachel feel like part of your team, not a generic bot.

Operations

The easiest calls to automate

FAQs, booking requests, missed-call text backs, lead intake, review requests, and dormant lead reactivation are usually the fastest wins for service businesses.